Frequently Asked Questions

Everything you need to know about your silk shopping experience.

What is the quality of the silk used in your products?

All AU-SILKSILKY products are crafted from 100% pure Mulberry silk with a high momme count, ensuring a luxurious feel, durability, and natural hypoallergenic properties.

How long does shipping take within Australia?

Standard shipping typically takes 3-7 business days, while express shipping options are available for delivery within 1-3 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for unused and unwashed items in their original packaging. Please contact our support team to initiate a return or exchange.

How should I care for my silk items?

To preserve the quality of your silk, we recommend hand washing in cold water with a pH-neutral detergent or using a gentle machine cycle in a mesh laundry bag. Always air dry in the shade.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and Zip for your convenience.

Are your silk products sustainable?

Yes, we prioritize ethical sourcing and use non-toxic dyes. Silk is a natural, biodegradable fiber, making it a sustainable choice for your home and wardrobe.